We reserve the right to change the Terms under which the Website and the Goods and Services are provided. Any such change will be effective to all new orders once included in the text of these Terms and published on the website. You should check the Terms posted on this Website periodically to ensure that you are aware of and comply with the current version.
Information about the Website and the Goods and Services - 'This is not medical advice'
The Website and the information on it have been produced with the best interests of customers in mind. However, the information contained on our Website and product and services pages may contain inaccuracies or typographical errors, for which we accept no liability. We will try and make sure that all information on the Website including the description of the Goods and Services and listed prices are accurate and correct at all times. However, mistakes do happen. We will try to resolve all information errors on the Website as soon as reasonably possible and if we reasonably think that such an error has affected your use of services and purchase of Goods we will try to let you know. However, because we take these steps we will not be liable to you for any error on the Website.
Separate notices and disclaimers apply to your use of the Website. By accepting these Terms you also agree to the notices and disclaimers that are set out elsewhere on the Website.
The information on the Website should be used for guideline purposes only and should not be considered as medical advice or used to self-diagnose. We do not recommend the use of vitamin supplements, homeopathic, naturopathic, Chinese medicine, herbal products or any products purchased from Carahealth in place of qualified medical advice. We recommend checking with your medical practitioner before taking any of our products or services, especially when taking prescription or other long-term medication. The products on the Website are not intended for purchase to cure or treat or prevent any ailment or illness and results are not guaranteed for any weight management products. Care should be taken when treating children, during pregnancy, or any ongoing disease or illness and we recommend you seek the advice of a qualified healthcare professional. Your use of any information or materials on the Website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through the Website meet your specific requirements. It is important that you read and understand the label/packaging of any product you purchase from Carahealth before consumption or use. The onus is on you to ensure you are satisfied to consume the purchased product.
Placing Orders, Buying Goods and/or Services
Orders can be made online at times that are convenient for you. However please note that orders will only be processed during normal business hours Monday to Friday. Carahealth reserves the right to refuse the use of, to sell or supply goods and services to any person or company for any reason.
You make an offer to purchase product(s) from Carahealth (your “Order”) by completing the ordering process on the Website. Your Order only constitutes an offer to purchase goods and does not form a binding contract until accepted by Carahealth. On receipt of your Order, we will send an order confirmation to the email address you provided during the ordering process. When payment for goods and delivery charges if any, have been processed we will send an order confirmation email and the sending of that email makes the contract between Carahealth and you. Your Order only constitutes an offer to purchase products and/or services and does not form a binding contract until accepted by Carahealth. On receipt of your order, we will send an order confirmation to the email address you provided during the ordering process.
When payment for goods and delivery charges if any, have been processed we will send an order confirmation email and the sending of that email makes the contract between Carahealth and you. If a product is not available we will include details of the unavailable product in the order dispatch email. You will not be charged for a product or service that is not available. When payment for services and delivery charges if any, have been processed we will send a confirmation order and the sending of that email makes the contract between Carahealth and you
An order is accepted by Carahealth only when payment in full to include delivery charges has been processed and received.
Promotions and Discounts
Online offers and promotions are generally not available in our stores unless otherwise indicated. Store offers and promotions are not generally available online unless otherwise indicated. Discounted products cannot be further discounted by using a discount promotion or code or otherwise.
Payment & Pricing
All prices are displayed in Euros and include VAT (if chargeable) at the applicable rate. Delivery charges if applicable are not included. If you are purchasing with a non-euro credit card the exchange rate shown on your statement is set by your card provider and not by Carahealth. Carahealth reserves the right to change prices without prior notice and to withdraw from sale any products advertised online at any stage without prior notification.
Credit Card and online payment Security
All transactions are processed by Paypal. Click here for more information. All transactions are highly encrypted and your card details are never passed on to Carahealth or any other party.
You are responsible for ensuring that your login, password and all other details in relation to your account are correct and remain confidential at all times.
We use a number of regional shipping agents, postal services and courier companies, therefore all our shipping rates are calculated through the shop checkout feature, by clicking the “I agree with terms and conditions tickbox” you are confirming the country and or zone and agreeing to the displayed shipping rate.
We will dispatch your order within 1-3 working days of receipt of your order, once the item is in stock. Deliveries within Ireland are mostly delivered 5 – 8 days after dispatch though please allow 8 working days after you receive your email dispatch notification.
Cancelling Orders & Returns
Cancelling your Order - "No Right To Cancel"
Cancellation by us
We reserve the right to cancel the contract between us if we have insufficient stock to deliver the goods you have ordered; if we do not deliver to your area; or if one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
Carahealth will not be responsible for the performance of any obligations under these terms and conditions in the case of an event outside of our reasonable control including but not limited to strikes, lockouts, failure of third parties systems or networks acts of God, fire, earthquake, storm, flood or other natural disaster civil unrest, cyber crime, acts of terrorism deliberate sabotage of or malicious damage to equipment or data or damage to or destruction of premises.
Carahealth does not accept liability for any loss (direct, indirect or consequential) which may arise as a result of the use or the use and purchase of goods and services from this website or from reliance on information contained on this website or in respect of any error or omission, except in relation to death or personal injury caused by our negligence. This does not include or limit in any way our liability for any matter for which it would be illegal for us to exclude or attempt to exclude our liability.
You agree and we agree to submit to the exclusive jurisdiction of the Irish Courts for the determination of any disputes.
At Carahealth we are committed to protecting your privacy.
Carahealth Data Protection Policy
Carahealth collects details provided by you such as your name, e-mail address, delivery address and telephone numbers, this allows us to provide our sales and delivery service and to notify you of the status of your order. We do not store any credit or debit card numbers, instead, we use a trusted third party payment gateway (Paypal) to take your card information. At no time do any staff of Carahealth have access to your credit card numbers.
We will also collect non-personal data such as browser details and standard Internet log information which will be used for statistical purposes. This information can not be used to identify anyone. These statistics help us to identify ways we can improve our service to better suit the needs of our customers.
Further to communications concerning your order, it may be necessary for us to contact you from time to time for administrative or operational reasons relating to our service. If you have agreed to be added to our mailing list, we may also use your contact details to send you news and information about Carahealth products and services.
Like many Internet sites, Carahealth uses a standard in Internet activity known as "cookies". Cookies are small text files stored on your hard drive, which contain information about your activity and preferences when visiting www.carahealth.com, www.carahealth .ie. Cookies in no way include personally identifiable information such as your name, address, email address or telephone number. These cookies allow us to monitor website traffic and to store information about your preferences, which allows us to customise the site according to your needs. Cookies also allow us to preserve your password in your Internet browser so you don't have to re-enter it each time you visit our site. They also allow us to keep track of items in your shopping cart for checkout.
If you wish to change the way your browser handles cookies you can do so through your browser’s settings. If you choose to disable cookies completely you will still be able to browse our site, however, you will not be able to purchase products from our online store.
You will be given the option to subscribe to our mailing list where we may contact you for marketing purposes and to notify you of offers and promotions. It is entirely your choice if you wish to receive or not receive this information. You may choose to no longer receive marketing information from us by clicking on the “unsubscribe” link on the bottom of our e-mails, by calling us on 0857574375, or by writing to us at Carahealth, 24 Waterlane, Galway, Ireland.
Disclosing your information
We will never disclose your information to third parties outside of Carahealth except where we have your consent; where we are required to or permitted to do so by law; to other companies who provide a service to us i.e. delivery companies; or any successors in title to our business.
Sale of Business
We reserve the right to pass on personal data if the business is sold.
Access to your information